Shipping & Returns

Orders & Returns 

 

Order Placement Guideline

Once your order is placed, you will receive an order confirmation email from us. Please make sure to provide your email address when placing your order if not you will not receive your order confirmation via email. Once an order has been submitted changes to ship to address cannot be accommodated. If the shipment process has begun, we will not be able to make any adjustments to your order. You will receive a shipping confirmation email with your tracking number once your order has been shipped.

 

 

Return Policy (Domestic Orders - USA Only)

As of May 1 2021: We accept return requests within 5 business days from the delivery date.

Returns are eligible for refund ($12 restocking fee), store credit, or exchanges, as long as it meets the following requirements:

  • Items returned must be in original condition with tags attached. Merchandise must be unworn, unaltered, and unwashed.
  • Items must be full price items. All sale items are FINAL SALE. They are not eligible for returns, exchanges or store credit.
Items must be received back to our warehouse within 7 days of the label issue date for a refund. Please refer to the chart below for return shipping qualifications.

    Returns received in Returns received within Returns received after
    7 Days or less 8 – 14 Days 15+ Days
    Back to our warehouse after the label issue date will be eligible for a refund Back to our warehouse after the label issue date will be eligible for a store credit or exchange ONLY Back to our warehouse after the label issue date will NOT be accepted. They will be returned to the shipping address.

    • We reserve the right to deny a refund, an exchange, or a store credit if the item(s) returned are not in original condition or do not meet our quality standards. A $12.00 return fee will be applied to all returns which will be deducted from your refund. If you choose a store credit the $12 return fee will be waived.
    • Please note we do not do price adjustments on items previously purchased at full price. If an item is purchased on sale and the price drops during the sale time we are unable to do a price adjustment.

     

     

    Return Policy (International Orders – Outside USA)

    We ship globally with certain exceptions. Duties and taxes must be pre-paid and will be collected at checkout. All international orders are FINAL SALE.

     

     

    How To Make A Return

    To request a FREE return label, you can generate this automatically on our Return Portal, here.

    Follow the below steps to complete this process:

    • Please use the email you provided at check out along with the order number you received in your confirmation email. This 5-digit number will start will start with the number 1.
    • Select the items you would like to return.
    • Select the reasons for return.
    • Choose the desired return method: Refund ($12 restocking fee will be deducted), Exchange, or Store Credit

    Please note, only domestic orders within the return period will initiate the flow. All sale orders and international orders are FINAL SALE.

    If you have any questions, you may also email customerservice@shop-alexis.com. You will be contacted by customer service within 24 hours, Monday – Friday. To speak with a customer service representative please call 1-877-746-7259 ext 145. Our representatives are available Monday – Friday between 10AM – 6PM EST. (Holidays excluded)

     

     

    Return Processing Time

    Refunds can take up to 5 business days after delivery is received back to our warehouse.

    • Once we receive your return and confirm its in acceptable condition, we will process your refund to the original form of payment within 5 business days.
      • A $12.00 return fee will be deducted from your refund for restocking.
      • All sales taxes will be refunded; however original shipping charges are non-refundable.
      • Once your return is processed, you will receive an email confirmation. A credit will post to your statement within 2-7 business days depending on your financial institution. Shop-Alexis.com, LLC cannot accept responsibility for any packages lost, stolen or damaged in transit.
    • Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse.
    • Starting May 1 2021, all items that are received back to our warehouse after 15 days of generating the return label will be rejected. Subsequently, your items will be shipped back to original sender.

     

     

    Shipping

    Domestic Shipping Rates (within the continental United States)

    Ground Shipping is $25
    2nd Day Shipping is $60
    Next Day Shipping is $85

    Flat Rate shipping is currently not available for international shipments.

     

    Domestic/International Shipping Guidelines

    All orders are shipped via UPS Monday – Friday, excluding holidays. Express orders including 2nd Day and Overnight placed Monday – Friday after 4 PM Eastern Time will be processed the following business day. Express orders placed Saturday – Sunday will be processed on the next business day. Orders are not available for P.O. Box addresses.

    Orders are processed within 1 business day. Once processed you will receive your order within 2-7 business days. Please note orders are not shipped with signature required. Shop-Alexis.com, LLC is not responsible for any lost or stolen packages that note delivery confirmation to the correct shipping address. Shop-Alexis.com, LLC is not responsible for orders shipped to incorrect addresses provided by the customer. Shop-Alexis.com, LLC is not responsible in the event of any delays in shipping or delivery due to force of nature or other uncontrollable events.

    Flat rate ground shipping and free returns are only available within the continental United States.

    We ship to the following countries: United States, Canada, Albania, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bonaire, St.Eustatius & Saba, Bosnia & Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cameroon, Canary Islands, Chad, Chile, China, Colombia, Comoros, Congo, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Korea, Kuwait, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, St. Barths, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Vincent,  Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Turkey, Turks & Caicos Islands, Uganda, United Arab Emirates,  United Kingdom, Uruguay, Vatican City, Venezuela, Vietnam, Virgin Islands, Zambia, Zimbabwe

     

    Payment Method

    We accept all major credit cards, online store credit, and gift cards.

    We have also partnered with QuadPay so you can buy now and pay later. QuadPay splits the purchase amount into 4 interest-free payments, spread over 6 weeks.

     

    Sales Tax

    Sales tax will only be charged on orders shipped to Florida. No other tax or import duty will be applied to orders shipped within the US.

     

    Duties & Taxes

    International customers will be responsible for all duties and taxes. In order for your order to be processed duties and taxes must be prepaid.